FAQ

Our cakes and pastries contain eggs and dairy, which may not be suitable for vegetarians and vegans. For any other allergen, it is listed in the individual product’s description.

*To be used as a guide, serving size may vary based on consumption per pax

Note: Cake sizes highlighted in yellow are not available for online orders. If interested, please contact our corporate sales team at salesenquiry@polarpuffs.com.sg

Kindly place your order 3-7 days in advance through our website, or at any of our retail outlets.

Please note that ordering and collection outlet need not be the same, and a deposit is required for order confirmation at our retail outlets.

Kindly refer to our order lead time terms and conditions here.

You may order your Photocake through our website here. IMPORTANT NOTE: Kindly refer to the usage of images terms and conditions here before ordering.

Alternatively, you may place your order at our outlets 3 days in advance with our staff and email your image to photocakes@polarpuffs.com.sg with the order number you received from our outlet.

Should there be no infringement of copyright for the submitted image, you will receive a separate email order confirmation.

Strictly no cancellation will be permitted once the order has been confirmed with payment. Kindly refer to our cancellation terms and conditions here.

Any amendments or changes to confirmed orders will be required at least 2-3 working days in advance, with a wastage cost of $10 as all ingredients and products are produced upon your full payment and confirmation. Kindly refer to our detailed terms and conditions here.

Kindly write in to orders.mgt@polarpuffs.com.sg with an image of the wrong order received and your order number, and our team will assist you.

• 2 years membership validity from the date of application
• 10% OFF on regular-priced products* all day long for all our retail outlets and online purchases
• 20% OFF on your birthday month for whole cake purchases*
• Regular updates on our latest promotion and new product launches
• Exclusive members-only event by invite

*Polaris Membership discounts/promotions is not applicable for Licensed Character Cakes, 3D Cakes, Photocake, Party Delight Sets, Bundle Sets, Pre-set Menu Products, Polar Vouchers, Add-on fruit filling/topping, Artwork, and Delivery Charges.

Please refer to the full terms and conditions here.

Please log into your Polaris account, add items to cart, and apply the promo code upon checkout.

Kindly note that our 20% Birthday Discount is applicable for whole cakes only, excluding Licensed Character Cakes, Photocakes, and 3D Cakes.

Yes, you may order online and opt for self collection (except 3D cakes & party box) at selected outlets*. There are no charges for self-collection.

*List of selected outlets available during 'checkout & payment'

Basic delivery charge is calculated based on per order, per location and minimum spending (excluding delivery charges, privileges, vouchers, promotion code, and discounts).

• Free delivery for orders $160 and above, as well as 3D cakes*
• Delivery fee of $20 for orders $119.99 and below
• Delivery fee of $18 for orders between $120.00 and $159.99

Charged listed above are applicable to online orders only. For advanced orders placed at our outlets, please refer to the charges here.

*No self-collection of 3D cakes is allowed at any outlets.

Additional delivery surcharge (on top of basic delivery charges) is applicable for the following conditions, calculated based on per order and per location.

• Additional surcharge of $10 for delivery to special locations: Sentosa, Tuas, and Marina Bay Sands area
• Additional surcharge of $10 applies for delivery during festive and peak periods
• Additional $8 chargeable for re-delivery services

No delivery to Jurong Island, Army Camps, and restricted Airline and Cargo areas.

Deliveries to chalets will be sent to the main reception desk only.

We provide three delivery timeslots: 9am to 11am, 2 to 4pm, and 4 to 6pm.

Note: Specific delivery timing is not available

Polar Puffs & Cakes Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.

Polar Puffs & Cakes is not responsible for undelivered products due to the absence of the recipient or wrong address given.

Refusal of any item by the recipient will still be considered as delivered and no refunds will be made.

Cakes must be checked and shall be deemed accepted if no errors / discrepancies are raised immediate upon delivery.

Our physical vouchers are available in $5, $10, and $18 denominations.

• For $10 vouchers, you may purchase them directly from our retail outlets
• For $5 and $18 vouchers, please pre-order them 3 working days in advance from our outlets

All physical vouchers are only valid for use at Polar Puffs & Cakes retail outlets in Singapore. For e-voucher purchase, please contact our corporate sales team at salesenquiry@polarpuffs.com.sg.

Strictly no extension of the voucher’s validity will be permitted. Kindly refer to our vouchers’ terms and conditions here.

Please approach the respective partners to request for an extension.

Vouchers from our partners are redeemable only at our retail outlets. Kindly refer to your voucher for the redemption details, and terms and conditions.

You may order your Photocake through our website here. IMPORTANT NOTE: Kindly refer to the usage of images terms and conditions here before ordering.

Alternatively, you may place your order at our outlets 3 days in advance with our staff and email your image to photocakes@polarpuffs.com.sg with the order number you received from our outlet.

No. All orders that contained a Photocake will be on pending status for our team to review the image submitted. Should there be no infringement of copyright for the submitted image, you will receive a separate email order confirmation.

An email will be sent to your registered email address with a link for resubmission of an alternative image. Our team will then review the resubmitted image. If it falls within our guidelines, an order confirmation will be sent to you.

*IMPORTANT NOTE: The link will expire within 24 hours. If there is no further action from you, we will proceed to cancel the order.

Should you decide not to submit another image or proceed with the Photocake order, you may email photocakes@polarpuffs.com.sg with your order number to inform us of the cancellation. You will then receive an email of the refund summary. The refund will be credited back to the account that was used during payment.