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Terms & Conditions

General

  • All prices listed are inclusive of GST.
  • All images used are for illustration purposes only. Cake designs are subjected to slight variations and availability of seasonal fruits/decorative accessories.
  • Cake sizes and shapes may vary depending on the weight of the cake order or customization.
  • All orders are subjected to acceptance based on product’s availability, design, and flavours.
  • The Management reserves the right to amend any of the terms and conditions without prior notice.

Ordering

  • For cakes sizes from Petite to Extra Large (up to 2KG), and tokidoki series cakes, 3 working days (excluding day of order and delivery) advanced order is required.
  • For cakes sizes from Super Large to Super Jumbo (3KG to 5KG), 5 working days (excluding day of order and delivery) advanced order is required.
  • For 3D cakes, please order at least 7 working days (excluding day of order and delivery) in advance.
  • All orders processes will cut off on working days (Monday to Friday, excluding Public Holiday), before 2pm. Orders after 2pm will processed on the following working day.
  • Orders can be placed up to a maximum of 30 days in advance of the intended date of delivery.
  • All online orders will only be confirmed upon full payment received. An email confirmation will be sent to you.

Cancellations, Amendments & Return

  • Goods received in good order and conditions are non-returnable and non-refundable. Kindly check your items before leaving our outlet (for self-collection) and upon delivery.
  • Strictly no cancellation of orders will be permitted.
  • Changing of orders will be subjected to acceptance based on the following conditions:
    Nature of Change Requests
    Changing of delivery address or contact info At least 2 working days in advance - $10 Less than 2 working days – not allowed
    Changing of delivery date and/or time At least 3 working days in advance - $10 Less than 3 working days– not allowed
    Changing of product details (including but not limited to: cake base flavor, message on cake, design) At least 3 working days in advance - $10 per product Less than 3 working days – not allowed

    *cut off time for working day before 2pm, after 2pm will be considered the following working day

  • The Management reserves the right to accept any change request based on the available resources and manpower to facilitate the necessary requirements.

Gift Vouchers (Physical & Digital)

  • All vouchers cannot be used in conjunction with any other discounts, offers, privileges, promotions, and stacking of vouchers.
  • All physical vouchers are only valid for use at Polar Puffs & Cakes retail outlets in Singapore.
  • All vouchers purchased are non-refundable and cannot be exchanged for cash in part or full.
  • Strictly no extension of the voucher’s validity will be permitted.
  • Polar Puffs & Cakes will not accept any voucher which, in its opinion, has been unlawfully obtained, is or appears to be counterfeit, has expired or been voided, or is or appears to be altered, defaced, damaged or tampered with.
  • No replacement of voucher will be issued if it is lost or damaged.
  • The Management reserves the right to amend any of the terms and conditions without prior notice.

Photocake

Polar Puffs & Cakes reserves the right to reject any images submitted for Photocakes that are in violation of copyrights and/or deemed inappropriate.
Image content including but not limited to:

People/Characters

  • Licensed characters (such as Frozen, Paw Patrol, Pokemon, etc...)
  • Celebrities
  • Public figure
  • Boy/girl bands

Inappropriate Content

  • Profanity
  • Racially and/or religiously insensitive
  • Adult content
  • Politics
  • Weapons and/or illegal activities

Others

  • Copyrighted Logo

... and more

Delivery

Retail Orders
  • Basic delivery charge per order is calculated based on per location and minimum spending.
    1. For minimum spending of $25, the delivery charge is at $18.
    2. For minimum spending of $50, the delivery charge is at $12.
    3. For minimum spending of $100, the delivery charge is at $6.
    4. For minimum spending of $160, the delivery charge is free of charge.
    5. For 3D cake orders, the delivery charge is free of charge. No self-collection option for 3D cake orders.
  • Surcharges are applicable for the following conditions:
    1. For special locations, it will be an additional $10 on top of the basic delivery charge.
    2. For peak period, it will be an additional $10 on top of the basic delivery charge and special location surcharge (if applicable).
    3. For re-delivery, it will be an additional $18 for a single location.
Order Amount Basic Delivery Charge Special Location Surcharge
(+basic delivery charge)*MBS, Sentosa and Tuas areas
Festive/Peak Period Surcharge
(+basic delivery charge)
$10.00 to $24.99 Self-collection only N/A N/A
$25.00 to $49.99 $18 $10 $10
$50.00 to $99.99 $12 $10 $10
$100.00 to $159.99 $6 $10 $10
$160 and above, 3D Cakes $0 $10 $10

Summary table of delivery charges 1.0


Online Orders
  • Basic delivery charge per order is calculated based on per location and minimum spending.
  • Surcharges are applicable for the following conditions:
    1. For special locations, it will be an additional $10 on top of the basic delivery charge. Special locations are MBS, Sentosa and Tuas area.
    2. For re-delivery, it will be an additional $8 for a single location.
Order Amount Basic Delivery Charge Special Location Surcharge
(+basic delivery charge)*MBS, Sentosa and Tuas areas
$10.00 to $24.99 Self-collection only $10
$25.00 to $49.99 $8 $10
$50.00 and above, 3D Cakes $0 $10

Summary table of delivery charges 1.1


Retail & Online Orders
  • Minimum spending will be the total dollar value before delivery charges, and after applying all privileges, vouchers, promotion code and discounts.
  • Strictly no delivery service provided to Jurong Island, Army Camps, Restricted areas, and Cargo areas.
  • Delivery orders must be checked by recipient and shall be deemed accepted if no discrepancies were raised immediately upon delivery.
  • Polar Puffs & Cakes shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances.
  • Polar Puffs & Cakes shall not be liable or responsible for undelivered products due to the absence of the recipient or wrong address given

WHY BUY FROM US

Home-grown heritage brand since 1926

Home-grown heritage brand since 1926

Extensive options for all your confectionery needs

Extensive options for all your confectionery needs

Highest food safety standards assured (HACCP certified)

Highest food safety standards assured (HACCP certified)

Halal Certified for peace of mind

Halal Certified for peace of mind

Free home delivery with $50 spent

Free home delivery with $50 spent

Convenient self-collection locations island-wide

Convenient self-collection locations island-wide