Free delivery for orders $50 and above

My Cart PRODUCTS (0 ITEM)

Your shopping cart is empty!

FAQ

Frequently Asked Questions

Products

Are your products halal?

Yes, we are a halal-certified bakery. All our cakes and pastries are halal.

Which cakes do not contain gelatin?

Black Forest, Opera Strawberry Square, Brownie, Fairlady and our Licensed Character Cakes do not contain gelatin.

Any dairy-free or egg-free cakes and pastries?

Our cakes and pastries contain eggs and dairy, which may not be suitable for vegetarians and vegans. For any other allergen, it is listed in the individual product’s description.

What is the weight and serving size of your cakes?


Cake SizeWeightServing Size*
Petite / Small< 500g3-4 pax
Regular500g6-8 pax
Large1kg10-12 pax
Extra Large2kg20-24 pax
Super Large3kg30-36 pax
Jumbo4kg40-48 pax
Super Jumbo5kg50-60 pax



*To be used as a guide, serving size may vary based on consumption per pax

Note: Cake sizes highlighted in yellow are not available for online orders. If interested, please contact our corporate sales team at salesenquiry@polarpuffs.com.sg

Ordering

How do I place an order?

Kindly place your order 3-7 days in advance through our website, or at any of our retail outlets.

Please note that ordering and collection outlet need not be the same, and a deposit is required for order confirmation at our retail outlets.

Kindly refer to our order lead time terms and conditions here.

How do I order a Photocake?

You may order your Photocake through our website here. IMPORTANT NOTE: Kindly refer to the usage of images terms and conditions here before ordering.

Alternatively, you may place your order at our outlets 3 days in advance with our staff and email your image to photocakes@polarpuffs.com.sg with the order number you received from our outlet.

Should there be no infringement of copyright for the submitted image, you will receive a separate email order confirmation.

Can I cancel or change my order?

Strictly no cancellation will be permitted once the order has been confirmed with payment. Kindly refer to our cancellation terms and conditions here.

Any amendments or changes to confirmed orders will be required at least 2-3 working days in advance, with a wastage cost of $10 as all ingredients and products are produced upon your full payment and confirmation. Kindly refer to our detailed terms and conditions here.

What should I do if I received a wrong order?

Kindly write in to orders.mgt@polarpuffs.com.sg with an image of the wrong order received and your order number, and our team will assist you.

Polaris Membership

Is the membership free?

Yes! Our membership is absolutely free, and it takes only a few clicks to create your account with us.

What are the membership benefits?

  • 2 years membership validity from the date of application
  • 10% OFF on regular-priced products* all day long for all our retail outlets and online purchases
  • 20% OFF on your birthday month for whole cake purchases*
  • Regular updates on our latest promotion and new product launches
  • Exclusive members-only event by invite

*Polaris Membership discounts/promotions is not applicable for Licensed Character Cakes, 3D Cakes, Photocake, Party Delight Sets, Bundle Sets, Pre-set Menu Products, Polar Vouchers, Add-on fruit filling/topping, Artwork, and Delivery Charges.

Please refer to the full terms and conditions here.

How to apply Polaris 10% discount and 20% birthday discount at your outlets?

Please inform our staff of your membership and contact number, and they will assist you with the discount.

How to apply Polaris 10% discount on your website?

Please log into your Polaris account and the discount will automatically be applied upon check out.

How to apply Polaris 20% birthday discount on your website?

Please log into your Polaris account, add items to cart, and apply the promo code upon checkout.

Kindly note that our 20% Birthday Discount is applicable for whole cakes only, excluding Licensed Character Cakes, Photocakes, and 3D Cakes.

Why didn't I receive my birthday discount promo code?

Members should receive an email to their registered email address with the promo code. Please do check your spam/junk email folders. You may also request for a resend of the promo code via contact form.

Why doesn't the promo code work?

Please ensure that you are logged into your Polaris account, as the promo code is applicable for selected members only.

How do I renew my membership?

Members will receive an email to prompt renewal during the last month of membership. Please do check your spam/junk folders. Non-renewal of the membership will be canceled automatically.

Self-Collection

Can I order online and do self-collection?

Yes, you may order online and opt for self collection (except 3D cakes) at selected outlets*. There are no charges for self-collection.

*List of selected outlets available during 'checkout & payment'

Delivery

What are the basic delivery charges?

Basic delivery charge is calculated based on per order, per location and minimum spending (excluding delivery charges, privileges, vouchers, promotion code, and discounts).

  • Free delivery for orders $50 and above, as well as 3D cakes*
  • Delivery fee of $8 for orders $49.99 and below

Charged listed above are applicable to online orders only. For advanced orders placed at our outlets, please refer to the charges here.

*No self-collection of 3D cakes is allowed at any outlets.

What are the additional delivery surcharges?

Additional delivery surcharge (on top of basic delivery charges) is applicable for the following conditions, calculated based on per order and per location.

  • Additional $10 for orders to special locations: Sentosa, Tuas, and Marina Bay Sands area
  • Additional $8 chargeable for re-delivery services

What are the restricted delivery areas?

No delivery to Jurong Island, Army Camps, and restricted Airline and Cargo areas.

Deliveries to chalets will be sent to the main reception desk only.

What are the delivery timeslots?

We provide three delivery timeslots: 9am to 11am, 2 to 4pm, and 4 to 6pm.

Note: Specific delivery timing is not available

Others

Polar Puffs & Cakes Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.

Polar Puffs & Cakes is not responsible for undelivered products due to the absence of the recipient or wrong address given.

Refusal of any item by the recipient will still be considered as delivered and no refunds will be made.

Cakes must be checked and shall be deemed accepted if no errors / discrepancies are raised immediate upon delivery.

Vouchers

How can I purchase Polar's vouchers?

Our physical vouchers are available in $5, $10, and $18 denominations.

  • For $10 vouchers, you may purchase them directly from our retail outlets
  • For $5 and $18 vouchers, please pre-order them 3 working days in advance from our outlets

All physical vouchers are only valid for use at Polar Puffs & Cakes retail outlets in Singapore. For e-voucher purchase, please contact our corporate sales team at salesenquiry@polarpuffs.com.sg.

Can I extend expired vouchers from Polar Puffs & Cakes?

Strictly no extension of the voucher’s validity will be permitted. Kindly refer to our vouchers’ terms and conditions here.

Can I extend expired vouchers from Polar’s partners?

Please approach the respective partners to request for an extension.

Are vouchers from Polar’s partners redeemable online?

Vouchers from our partners are redeemable only at our retail outlets. Kindly refer to your voucher for the redemption details, and terms and conditions.

Photocake

How do I order a Photocake?

You may order your Photocake through our website here. IMPORTANT NOTE: Kindly refer to the usage of images terms and conditions here before ordering.

Alternatively, you may place your order at our outlets 3 days in advance with our staff and email your image to photocakes@polarpuffs.com.sg with the order number you received from our outlet.

Is my order confirmed after I made a payment for the Photocake order?

No. All orders that contained a Photocake will be on pending status for our team to review the image submitted. Should there be no infringement of copyright for the submitted image, you will receive a separate email order confirmation.

Why is my image rejected for my Photocake order?

All Photocake orders are required to follow a strict guideline on the infringement of copyright, which is against the law. We reserve the rights to reject any order that is against our policy.

What should I do if my image is rejected for my Photocake order?

An email will be sent to your registered email address with a link for resubmission of an alternative image. Our team will then review the resubmitted image. If it falls within our guidelines, an order confirmation will be sent to you.

*IMPORTANT NOTE: The link will expire within 24 hours. If there is no further action from you, we will proceed to cancel the order.

Should you decide not to submit another image or proceed with the Photocake order, you may email photocakes@polarpuffs.com.sg with your order number to inform us of the cancellation. You will then receive an email of the refund summary. The refund will be credited back to the account that was used during payment.

WHY BUY FROM US

Home-grown heritage brand since 1926

Home-grown heritage brand since 1926

Extensive options for all your confectionery needs

Extensive options for all your confectionery needs

Highest food safety standards assured (HACCP certified)

Highest food safety standards assured (HACCP certified)

Halal Certified for peace of mind

Halal Certified for peace of mind

Free home delivery with $50 spent

Free home delivery with $50 spent

Convenient self-collection locations island-wide

Convenient self-collection locations island-wide