Have you ever wondered what it is like to work at Polar Puffs & Cakes? Behind every perfectly baked pastry and beautifully decorated cake is a team that puts care and effort into making sure every customer leaves with a smile. At our newly opened outlet at Paya Lebar Quarter, one of those people is Han Sien, a dedicated staff member who brings the Polar Puffs & Cakes experience to life every single day.
From early preparation to closing time, Han Sien’s day is a busy yet fulfilling journey filled with care, patience and pride in serving others. Much like how we once shared a day in the life of Denise from marketing, this story offers a glimpse into Han Sien’s daily routine at the outlet, from morning setup to the final clean-up before heading home.
9:30 AM – Arriving and preparing for the day
Han Sien starts his day bright and early, arriving at 9:30 AM to prepare for the 10:00 AM opening. Even before the first customer steps in, there is plenty to do: checking deliveries, arranging pastries and cakes in the display counter and making sure the outlet looks clean and welcoming.
This early preparation sets the tone for the rest of the day. Every Sugar Roll, Curry Puff and slice of cake is carefully placed so customers can easily spot their favourites. The warm aroma of freshly baked pastries fills the air, reminding Han Sien of the joy customers feel when they walk into our store.
He also double-checks that the cash register and point-of-sale systems are working smoothly. For Han Sien, it is all about ensuring that every customer, from the first to the last, enjoys a seamless and pleasant experience.
At 10:00 AM sharp, the doors open and the day officially begins. Behind the counter, Han Sien greets customers warmly, rings up orders and keeps the display trays looking full and inviting. Even during quieter moments, he stays productive by folding boxes, topping up paper bags or preparing for the lunchtime crowd.
11:00 AM – Serving customers with heart
By mid-morning, the outlet is buzzing. Office workers stop by during their coffee breaks and shoppers wander in to enjoy a quick treat.
Han Sien takes pride in knowing the menu by heart. When a customer asks for a recommendation, he is quick to share the local favourites, like the classic Chicken Pie or the soft and fluffy Sugar Roll. Every interaction is a chance to make someone’s day a little better.
Sometimes, customers take photos of their pastries or cakes to post online. While many people know Polar Puffs & Cakes as a beloved online cake shop in Singapore, seeing people enjoy the treats in person gives Han Sien a special kind of satisfaction.
11:30 AM – Replenishing stock and staying fresh
Once the morning crowd eases, it is time to replenish the shelves. At 11:30 AM, Han Sien replenishes the display counters with freshly baked pastries and cakes from the central kitchen. Presentation matters, so he takes his time to make sure every item looks as good as it tastes.
He also checks inventory levels to ensure there is enough stock for the lunch and evening crowds. Sometimes, certain favourites sell out faster than expected. When that happens, Han Sien quickly coordinates with the supply team to ensure no customer leaves disappointed.
Throughout the afternoon, he balances serving walk-in customers with managing online cake order collections. Whether someone is picking up a birthday cake or grabbing a Curry Puff for lunch, Han Sien ensures each experience feels personal and pleasant.
9:30 PM – Winding down
As the clock nears 9:30 PM, Han Sien begins preparing for closing. He clears the display shelves, stores leftover products properly, wipes down counters and ensures everything is spotless for the next day. Equipment and cash registers are checked one last time before the lights are turned off.
The day can be long and fast-paced, but there is a strong sense of pride in the work. For Han Sien, it is rewarding to know that every pastry sold or cake collected brought someone a small moment of happiness, whether it is a child’s birthday, a gift for a loved one or simply a comforting snack after a long day.
At 10:00 PM, after ensuring everything is in perfect order, Han Sien finally locks up. He leaves the outlet feeling tired yet content, knowing he has contributed to making Polar Puffs & Cakes a place that brings warmth and delight to people’s days.
Conclusion
Whether you visit our physical outlets like Paya Lebar Quarter or browse through our range of delightful treats online, you’ll always find something made with care and quality. Thanks to dedicated team members like Han Sien, Polar Puffs & Cakes continues to serve not just pastries and cakes, but moments of joy and connection, one customer at a time.
