Polar Puffs & Cakes Online
 

Web Ordering Terms & Conditions

Please read all the Terms & Conditions before checking out.

Through procuring our products and services, it would mean that you have acknowledged and understood the following terms and have agreed to abide and adhere to them.

General Terms & Conditions
  • All prices are inclusive of GST.
  • Prices and items are subjected to change without prior notice.
  • Pictures are for illustration purposes only. Cake designs are subjected to slight variations and availability of seasonal fruits/decorative accessories.
  • A minimum spending of $ 35 (excluding delivery charges, privileges, e-voucher, promotion code and e-discounts) must be fulfilled for all online purchase.
  • Other sizes may be available depending on design.
  • Cake size and shape may vary depending on the weight of the cake order.
  • Cake base flavours are fixed at what is listed.
  • All orders are subject to acceptance by Polar Puffs & Cakes Pte Ltd are subject to product availability, cake design and flavours. Polar Puffs & Cakes reserve the right to make any changes or withdrawal without prior notice.
  • Polar Puffs & Cakes reserves the right to amend the Terms and Conditions without prior notice.
Ordering Lead Time
  • For Cakes below 2kg, 2 working days (excluding day of order and delivery) advance notice is required.
  • For Cakes from 2 – 5kg, 3 working days (excluding day of order and delivery) advance notice is required.
  • For 3D cakes, please order at least 5 working days (excluding day of order and delivery) in advance.
  • All orders will be processed from Monday – Friday, 9am – 5.30pm.
  • All orders made on Saturday, Sundays or Public Holidays will be processed on the next working day.
  • Orders can be placed up to a maximum of 30 days in advance of the intended date of delivery based on Singapore time zone.
Payment
  • Credit card (Visa/ MasterCard)
Cancellation, Refunds & Amendments
  • Cancellation and amendment of order is not allowed.
  • Goods received in good order and conditions are non-returnable and non-refundable.
Delivery
  • Free delivery service to ONE location is applicable with a minimum spending of $140 (excluding delivery charges, privileges e-voucher, promotion code and e-discounts).
  • Delivery Charges of $15 per order, per location is applicable for orders below $140 (excluding delivery charges, privileges e-voucher, promotion code and e-discounts).
  • Additional $10 delivery charge is applicable for each order to a single delivery point at Sentosa, Tuas and Marina Bay Sands area.
  • No delivery to Jurong Island, Amy Camps and restricted airline and cargo areas.
  • Deliveries to chalets will be sent to the main reception desk only.
  • Additional $15 is chargeable for re-delivery services.
  • No self-collection of 3D cakes is allowed at any outlets. Free delivery service will be provided to one main island location for 3D cake order.
  • Polar Puffs & Cakes Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
  • Polar Puffs & Cakes is not responsible for undelivered products due to the absence of the recipient or wrong address given.
  • Refusal of any item by the recipient will still considered as delivered and no refunds will be made.
  • Cakes must be checked and shall be deemed accepted if no errors / discrepancies are raised immediate upon delivery.
e-Discount & e-Vouchers
  • Offers cannot be used in conjunction with any other e-discounts, offers, privileges, promotions, discounted / redemption vouchers and promotional e-coupons.
  • Extension of any e-discount or e-vouchers is not allowed.


Polaris Club Terms & Conditions

Please read all the Terms & Conditions before checking out.
By signing up the Polaris Club membership, it would mean that you have acknowledged and understood the following terms and have agreed to abide and adhere to them.

The Polaris membership applicant declare that the information provided in the Polaris Club application is complete, true and accurate.
Polar Puffs & Cakes may contact the Polaris member to verify his / her personal details pertaining to the Polaris Club application.

  1. Polaris membership is valid for 2 years from the date of application.
  2. Polaris membership entitles the holder to 10% OFF all regular-priced products (both online and retail purchases excluding those within convenience stores, petrol stations and supermarkets).
  3. Polaris discount does not apply for Licensed Character Cakes, 3D Cakes, ^Photocake, Party Delights Sets, Bundle Sets, Pre-Set Menus Products, Polar Vouchers, Add-On Fruits Filling/Topping, Artwork, and Delivery Charges, and shall not be used in conjunction with other promotions, discounts, privileges and discounted / redemption vouchers.
  4. 20% birthday e-voucher and 20% birthday credit are applicable for whole cakes purchases except Licensed Character Cakes, 3D Cakes and ^Photocake.
  5. The Polaris Club membership is not transferable.
  6. Polar Puffs & Cakes reserves the right to reject any application without reason or liability to any party.
  7. Polar Puffs & Cakes may collect and use the member’s information, as necessary, to process the application, deliver products and services and to update members of any upcoming new products, promotions or events.
  8. Polar Puffs & Cakes reserves the right to amend these terms & conditions at any time at its discretion without prior notice.
^Photocake: Polaris discount is not applicable for orders taken at Corporate Sales division. To enjoy Polaris discount for Photocake, please order at our retail outlets.